FAQs

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  • Returns
  • Policies
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When Will I Get My Order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days
COVID-19: When Will I Get My Order?

Our fulfillment times [for all physical products] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It is currently very difficult to predict the shipping times.

Where will my order ship from?

We work with on-demand order fulfillment companies with facilities worldwide! 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:  

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbours in case the courier left the package with them 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at admin@nikitynaks.com with your order number, alternatively you can also use our chat tool, whatsapp or messenger links below. 

  

If you did find a mistake in your delivery address, we cannot send you a replacement order.

How are your products made?

We work with print-on-demand and product-on-demand order fulfillment companies! They have locations worldwide, so depending on where you are, your orders are ordered or printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at admin@nikitynaks.com, alternatively you can also use our chat tool, whatsapp or messenger links below. 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at admin@nikitynaks.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!  

What’s your return policy?

Due to the nature of our products, (Print On Demand, Products On Demand) we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at admin@nikitynaks.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at admin@nikitynaks.com within a weeks' time with photos of wrong/damaged items and we’ll work to resolve the issue with you. 

Can I exchange an item for a different size/color?

At this time, we don't offer returns or exchanges. If you’re unsure which size would fit better, check out our sizing charts (where available). Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at admin@nikitynaks.com within a week after receiving your order. Include your order number and photos of the mislabeled item and we can work to resolve the issue! 

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within one week after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.


If you notice an issue on the products or anything else on the order, please submit a problem report.


If we receive a returned shipment, we will get in contact with you. Unclaimed returns get donated to charity after 4 weeks.


Wrong Address - If you provide an address that is considered insufficient by the courier and the shipment is returned us, you will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).


Unclaimed - Shipments that go unclaimed are returned to us. You will be liable for the cost of a reshipment to yourself (if and as applicable).


If you haven't registered an account with Nikity Naks and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).


Nikity Naks does not accept returns of sealed goods, such as but not limited to products which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders won’t be available for reshipping and will be disposed of.


Returned by Customer - You must contact us before returning any products at admin@nikitynaks.com We do not refund orders for buyer’s remorse.


Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons

therefore Nikity Naks reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Why are prices in $USD?

We have an international customer base therefore we use USD as our base currency. The price will automatically convert into your currency at checkout and you can pay in your own currency.

Where can I find the website policies?

We have a numbers of policies which you can find here:

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